500-442 Question #49: Real Exam Question with Answer & Explanation

The correct answer is C. Routing Scripts: These scripts define the logic for how calls are routed within the contact E. Administrative Scripts: These scripts are used for system-wide functions that are not directly. With the Script Editor in Cisco's contact center solutions, two types of scripts that can be created center, including decisions based on time of day, caller input, agent availability, and other factors. related to call routing, such as setting system parameters, defining excepti

Question

Which two types of scripts can be created with the Script Editor? (Choose two.)

Options

ACall Flow and Call Control Scripts
BCall Studio Scripts
CRouting Scripts: These scripts define the logic for how calls are routed within the contact
DTenant Scripts
EAdministrative Scripts: These scripts are used for system-wide functions that are not directly

Explanation

With the Script Editor in Cisco's contact center solutions, two types of scripts that can be created center, including decisions based on time of day, caller input, agent availability, and other factors. related to call routing, such as setting system parameters, defining exception handling routines, or managing holiday schedules.

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