500-442 · Question #49
Which two types of scripts can be created with the Script Editor? (Choose two.)
The correct answer is C. Routing Scripts: These scripts define the logic for how calls are routed within the contact E. Administrative Scripts: These scripts are used for system-wide functions that are not directly. With the Script Editor in Cisco's contact center solutions, two types of scripts that can be created center, including decisions based on time of day, caller input, agent availability, and other factors. related to call routing, such as setting system parameters, defining…
Question
Which two types of scripts can be created with the Script Editor? (Choose two.)
Options
- ACall Flow and Call Control Scripts
- BCall Studio Scripts
- CRouting Scripts: These scripts define the logic for how calls are routed within the contact
- DTenant Scripts
- EAdministrative Scripts: These scripts are used for system-wide functions that are not directly
How the community answered
(15 responses)- B7% (1)
- C87% (13)
- D7% (1)
Explanation
With the Script Editor in Cisco's contact center solutions, two types of scripts that can be created center, including decisions based on time of day, caller input, agent availability, and other factors. related to call routing, such as setting system parameters, defining exception handling routines, or managing holiday schedules.
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