What is the maximum number of attributes that can be assigned to an Agent?

The correct answer is B. 50. In Cisco Contact Center Enterprise (CCE) environments, an agent can be assigned a maximum of 50 attributes. These attributes can include skills, proficiency levels, and other characteristics that help in routing calls to the most appropriate agent based on the requirements of…

Configure Call Flow and Agent Workflow

Question

Options

A40
B50
C200
D500

How the community answered

(40 responses)

A
3% (1)
B
90% (36)
C
5% (2)
D
3% (1)

Explanation

In Cisco Contact Center Enterprise (CCE) environments, an agent can be assigned a maximum of 50 attributes. These attributes can include skills, proficiency levels, and other characteristics that help in routing calls to the most appropriate agent based on the requirements of the incoming contact and the agent's expertise.

Topics

#agent attributes#precision routing#agent limits#agent configuration

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