Which variable remains available to all scripts in the system until reset?

Question

Options

• ACaller Entered digits
• BCall variable
• CUser variable
• DPeripheral variable

• A
  6% (1)
• B
  94% (15)

Explanation

Call variables are attached to the call object itself and travel with that call throughout the entire system, making them accessible to every script that processes the call - until the call ends or the variable is explicitly reset. This system-wide persistence is what distinguishes them from other variable types.

Caller Entered Digits (A) are captured during a specific prompt interaction and are scoped to that collection step; they don't automatically persist across all scripts. User variables (C) are typically session- or agent-scoped and lack the system-wide, call-following behavior required. Peripheral variables (D) are tied to a specific peripheral device (such as an ACD) and are not universally accessible across all scripts in the system.

Memory tip: Think of a "Call variable" like a traveler's passport - it stays with the call the entire journey through the system, no matter which script or queue it passes through, and only gets "reset" (stamped over) when someone explicitly changes it.

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