500-442 · Question #5
What is the suggested mechanism to offer coaching to agents by supervisors?
The correct answer is D. Whisper coaching. The suggested mechanism to offer coaching to agents by supervisors is Whisper coaching. This is a feature of the Cisco Unified Contact Center Express system that allows a supervisor to provide real-time guidance and coaching to an agent while they are on a call. The suggested…
Question
What is the suggested mechanism to offer coaching to agents by supervisors?
Options
- ATeamMessage
- BDesktop chat
- CEmail
- DWhisper coaching
How the community answered
(31 responses)- A3% (1)
- B3% (1)
- C6% (2)
- D87% (27)
Explanation
The suggested mechanism to offer coaching to agents by supervisors is Whisper coaching. This is a feature of the Cisco Unified Contact Center Express system that allows a supervisor to provide real-time guidance and coaching to an agent while they are on a call. The suggested mechanism to offer coaching to agents by supervisors in a Cisco Contact Center environment is D. Whisper coaching. Whisper coaching allows supervisors to speak directly to agents during a call without the customer hearing, providing real-time guidance, feedback, or support. This feature is invaluable for training purposes and for assisting agents in handling complex customer interactions.
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