Cisco
500-442 · Question #55
500-442 Question #55: Real Exam Question with Answer & Explanation
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Question
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?
Options
- AWrap-up on Incoming, set to Required
- BEnable "Require Logout Reason"
- CEnable "Require Idle Reason"
- DWrap-up on Outgoing, set to Required
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