Which two components must a script be associated with to run? (Choose two.)

The correct answer is D. Call Type: Call Types categorize calls based on their characteristics or how they should be E. Dialed Number (DN): The Dialed Number is used to identify the call's intended destination or. For a script to run in a Cisco Contact Center environment, it must be associated with: handled. Associating a script with a Call Type allows the system to execute the script for calls of that category, applying the specific routing logic defined in the script. service…

Configure Call Flow and Agent Workflow

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Options

ACED
BMedia Routing Domain
CSkill Target
DCall Type: Call Types categorize calls based on their characteristics or how they should be
EDialed Number (DN): The Dialed Number is used to identify the call's intended destination or

How the community answered

(17 responses)

A
6% (1)
D
94% (16)

Explanation

For a script to run in a Cisco Contact Center environment, it must be associated with: handled. Associating a script with a Call Type allows the system to execute the script for calls of that category, applying the specific routing logic defined in the script. service. Associating a script with a Dialed Number allows the system to trigger the script when a call is received on that number, ensuring that calls are processed according to the routing logic defined for that DN.

Topics

#routing script#Call Type#Dialed Number#script association

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