500-442 Question #2: Real Exam Question with Answer & Explanation

The correct answer is B. Call Routing Logic: This involves configuring the call routing scripts or routing strategies to C. System timers: These are configured to define the time duration an agent's phone rings before. To set up Ring No Answer (RONA) in a Cisco Contact Center Enterprise (CCE) environment, the two essential components are: handle scenarios where an agent does not answer within a specified time, ensuring that the call is redirected or queued appropriately. the call is considered

Question

Which two components are needed to setup RONA? (Choose two.)

Options

AAgent Permission levels
BCall Routing Logic: This involves configuring the call routing scripts or routing strategies to
CSystem timers: These are configured to define the time duration an agent's phone rings before
DSkill Target Configuration
EAttribute settings

Explanation

To set up Ring No Answer (RONA) in a Cisco Contact Center Enterprise (CCE) environment, the two essential components are: handle scenarios where an agent does not answer within a specified time, ensuring that the call is redirected or queued appropriately. the call is considered unanswered (RONA). Adjusting these timers ensures that calls are managed efficiently and in a timely manner when agents are unavailable.

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