Which two components are needed to setup RONA? (Choose two.)

The correct answer is B. Call Routing Logic: This involves configuring the call routing scripts or routing strategies to C. System timers: These are configured to define the time duration an agent's phone rings before. To set up Ring No Answer (RONA) in a Cisco Contact Center Enterprise (CCE) environment, the two essential components are: handle scenarios where an agent does not answer within a specified time, ensuring that the call is redirected or queued appropriately. the call is…

Configure Call Flow and Agent Workflow

Question

Options

AAgent Permission levels
BCall Routing Logic: This involves configuring the call routing scripts or routing strategies to
CSystem timers: These are configured to define the time duration an agent's phone rings before
DSkill Target Configuration
EAttribute settings

How the community answered

(16 responses)

A
6% (1)
B
94% (15)

Explanation

To set up Ring No Answer (RONA) in a Cisco Contact Center Enterprise (CCE) environment, the two essential components are: handle scenarios where an agent does not answer within a specified time, ensuring that the call is redirected or queued appropriately. the call is considered unanswered (RONA). Adjusting these timers ensures that calls are managed efficiently and in a timely manner when agents are unavailable.

Topics

#RONA#call routing logic#system timers#redirection on no answer

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