Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

The correct answer is A. View Team Gadget in Finesse: Supervisors have access to the Team Performance gadget in D. Log in to CCE Admin: Supervisors often have administrative privileges that allow them to. Supervisors have capabilities in the Cisco Contact Center environment that agents do not, Cisco Finesse, allowing them to monitor the real-time performance and status of their team members, which is not typically available to agents. access the Cisco Contact Center Enterprise…

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Question

Options

AView Team Gadget in Finesse: Supervisors have access to the Team Performance gadget in
Banswer Calls from Skill groups and PQs
CCUC login
DLog in to CCE Admin: Supervisors often have administrative privileges that allow them to
ECUCMAPI

How the community answered

(44 responses)

A
86% (38)
B
2% (1)
C
2% (1)
E
9% (4)

Explanation

Supervisors have capabilities in the Cisco Contact Center environment that agents do not, Cisco Finesse, allowing them to monitor the real-time performance and status of their team members, which is not typically available to agents. access the Cisco Contact Center Enterprise Administration interface for configuration and management tasks, a capability not available to standard agents.

Topics

#Finesse#supervisor role#agent role#CCE Admin

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