500-442 · Question #17
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
The correct answer is C. Reason Code: This tool allows the desktop admin to configure and manage the reason codes D. Workflow: This tool enables the desktop admin to define and manage workflows on the agent. The Agent Desktop Admin Role can access the Script Editor tool and the Config Manager Tools. The Script Editor tool allows agents to customize their scripts, while the Config Manager Tools allow administrators to manage their configuration settings across multiple devices. An…
Question
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
Options
- AScript Editor
- BCall Trace
- CReason Code: This tool allows the desktop admin to configure and manage the reason codes
- DWorkflow: This tool enables the desktop admin to define and manage workflows on the agent
- EConfig Manager Tools
How the community answered
(17 responses)- B6% (1)
- C94% (16)
Explanation
The Agent Desktop Admin Role can access the Script Editor tool and the Config Manager Tools. The Script Editor tool allows agents to customize their scripts, while the Config Manager Tools allow administrators to manage their configuration settings across multiple devices. An Agent Desktop Admin Role in Cisco's contact center solutions can access the following two that agents can use to indicate their status (e.g., not ready, wrap-up). It's crucial for tracking and managing agent availability and productivity. desktop, which can automate tasks, present specific call-related information, or trigger alerts based on predefined conditions.
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