Cisco
500-442 · Question #17
500-442 Question #17: Real Exam Question with Answer & Explanation
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Question
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
Options
- AScript Editor
- BCall Trace
- CReason Code: This tool allows the desktop admin to configure and manage the reason codes
- DWorkflow: This tool enables the desktop admin to define and manage workflows on the agent
- EConfig Manager Tools
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