What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

The correct answer is B. Real-time Report: These reports provide up-to-the-minute data on contact center activity, such C. Historical Report: These reports offer in-depth analysis of past performance, including call. Cisco Unified Intelligence Center (CUIC) provides various types of reports to help manage and optimize contact center operations, including: as current call volumes, agent status, and queue statistics, enabling immediate insights into operational performance. volume trends…

Monitor and Troubleshoot Cisco Unified CCE

Question

Options

ATCP/IP disconnect reports
BReal-time Report: These reports provide up-to-the-minute data on contact center activity, such
CHistorical Report: These reports offer in-depth analysis of past performance, including call
DAdministration Audit Report
ECall Routing Reports

How the community answered

(38 responses)

A
5% (2)
B
89% (34)
D
3% (1)
E
3% (1)

Explanation

Cisco Unified Intelligence Center (CUIC) provides various types of reports to help manage and optimize contact center operations, including: as current call volumes, agent status, and queue statistics, enabling immediate insights into operational performance. volume trends, service level compliance, and agent performance over time, facilitating long-term planning and performance improvement.

Topics

#CUIC#real-time reports#historical reports#reporting types

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