500-442 · Question #46
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
The correct answer is B. The Weight of the attribute: Precision Queues evaluate the attributes assigned to agents, such. Precision Queues in Cisco Contact Center solutions allow callers to reach agents based on attributes and proficiency ratings rather than just the skill group membership. The key differentiator is: as language proficiency or product knowledge, along with their weights. Callers…
Question
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
Options
- Athe number of calls the agent has taken
- BThe Weight of the attribute: Precision Queues evaluate the attributes assigned to agents, such
- Cthe agent with the Most Attributes
- DLongest Available
How the community answered
(52 responses)- A4% (2)
- B92% (48)
- C2% (1)
- D2% (1)
Explanation
Precision Queues in Cisco Contact Center solutions allow callers to reach agents based on attributes and proficiency ratings rather than just the skill group membership. The key differentiator is: as language proficiency or product knowledge, along with their weights. Callers are then matched to agents based on these weighted attributes, allowing for more granified routing decisions compared to traditional skill group-based routing.
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