Which two steps are required to configure RONA for CCE? (Choose two.)

Question

Options

• ASurvivability
• BAuto-answer
• CCCE Web Admin
• DScripting logic
• ESkill target configuration

• A
  4% (2)
• B
  10% (5)
• C
  2% (1)
• D
  84% (41)

Explanation

Configuring RONA (Redirection on No Answer) in Cisco Contact Center Enterprise requires scripting logic (D) to define what happens when an agent fails to answer - such as re-queuing the call or adjusting agent state - and skill target configuration (E) to set the ring-no-answer timeout and specify which agents or skill groups the redirection applies to. These two elements work together: the skill target determines when RONA triggers, and the script determines what happens next.

Why the distractors are wrong:

• (A) Survivability relates to SRST/gateway failover, not RONA behavior.
• (B) Auto-answer is the opposite of RONA's purpose - it bypasses agent ringing entirely, whereas RONA handles the case when agents don't answer.
• (C) CCE Web Admin is a management interface for general administration; RONA is not configured there specifically.

Memory tip: Think "Script + Skill = RONA" - you need the Scripting logic to handle the redirect and the Skill target to define the timeout. Both S's must be in place for RONA to function.

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