Cisco
500-442 · Question #37
500-442 Question #37: Real Exam Question with Answer & Explanation
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Question
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)
Options
- AConfigure Skill Groups and Skill Targets: Skill groups are collections of agents with similar
- BConfigure Agent Desk Settings: These settings define the operational parameters for agents,
- Cconfigure Route teams and Skill targets
- Dconfigure Agent Route Groups
- Econfigure the Administrators
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