Where should the RONA setting be positioned the highest?

The correct answer is B. on the phone in CUCM. If CUCM RNA timer is less than the time specified in ADS or CVP then CUCM might interrupt the call and rout it to different destination. 1262/220673-configure-and-troubleshoot-rona-with-cce.html

Configure Call Flow and Agent Workflow

Question

Options

Aon CVP OPS console
Bon the phone in CUCM
Con the desk setting on UCCE
Don the script in UCCE

How the community answered

(45 responses)

A
16% (7)
B
71% (32)
C
4% (2)
D
9% (4)

Explanation

If CUCM RNA timer is less than the time specified in ADS or CVP then CUCM might interrupt the call and rout it to different destination. 1262/220673-configure-and-troubleshoot-rona-with-cce.html

Topics

#RONA#timer hierarchy#CUCM phone settings#agent desk settings

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