CIS-ITSM Practice Questions
182 real CIS-ITSM exam questions with expert-verified answers and explanations. Page 4 of 4.
- Question #151Incident Management
What would you use to create Incident records based on email sent by users or systems?
Incident CreationEmail IntegrationInbound Email ActionsAutomation - Question #152Incident Management
What tools are available to the assignee to help resolve an incident? Choose 2 answers
Incident Resolution ToolsCMDB AdministrationServiceNow DashboardsAssignee Responsibilities - Question #153Incident Management
When using Inbound Email Actions, what happens it an email is received which has no watermark or reference number?
Inbound Email ActionsEmail processingIncident creationWatermark - Question #154Incident Management
When you activate the ITSM Roles plugin what additional granular roles are created for the Incident application? Choose 2 answers
ITSM RolesIncident ManagementAccess ControlGranular Roles - Question #155Incident Management
What are some good practices for guiding your customers' use of Notifications? Choose 3 answers
NotificationsCustomer CommunicationBest PracticesITSM Implementation - Question #156Incident Management
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or c...
Incident TasksAutomatic ClosureSystem PropertiesIncident Configuration - Question #157Incident Management
Incident management includes limited functionality for what advanced reporting capability?
Incident ManagementPerformance AnalyticsReportingAdvanced Analytics - Question #158Incident Management
On an incident record, where are the fields fiat appear on the caller lookup select box defined?
Incident ManagementReference FieldsDictionary EntryUI Configuration - Question #159Incident Management
Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?
Field StylesUI CustomizationIncident FormVIP Designation - Question #160Incident Management
If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?
Incident AssignmentUI ActionsUser GroupsServiceNow Platform Behavior - Question #161Service Catalog and Request Management
What should you use to capture data in a grid layout on a catalog item?
Service CatalogMulti-row Variable SetCatalog Items - Question #162Service Catalog and Request Management
Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder? Choose 2 answers
Catalog BuilderUpdate SetsService Catalog PublishingUpdate Set Naming - Question #163Configuration Management Database
From a data model perspective which Table is the base class for the configuration management database?
CMDB Data ModelTable HierarchyBase ClassConfiguration Item - Question #164Configuration Management Database
Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?
CMDBReportingClass HierarchyTable Inheritance - Question #165Configuration Management Database
Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?
CMDBCI Class ManagerCI ClassesCMDB Hierarchy - Question #166Service Catalog and Request Management
Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating th...
Service CatalogContent ItemKnowledge ArticleCatalog Item Types - Question #167Configuration Management Database
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They...
CMDB ConfigurationCI Class ManagementReference FieldsUser Experience - Question #168Change Management
Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?
Change Management ProcessChange ModelsService Catalog IntegrationRecord Producers - Question #169Problem Management
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what addition...
Problem ManagementUser RolesAccess ControlITSM Roles Plugin - Question #170Problem Management
Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record. Which business rule already satisfies this requi...
Problem ManagementBusiness RulesAssignment GroupCI-based Assignment - Question #171Problem Management
Which field from the configuration item will automatically populate in the Assignment group field of a problem record?
Configuration ItemsProblem ManagementAutomatic AssignmentCMDB Integration - Question #172Problem Management
A new Problem Coordinator accidentally created several problem investigations that need to be deleted. What role is required to delete a problem record?
Problem ManagementServiceNow RolesAccess ControlRecord Deletion - Question #173Problem Management
A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no...
Problem ManagementKnowledge Management IntegrationServiceNow PluginsKnown Error Articles - Question #174Problem Management
A new problem manager wants a high level view of the activities in problem management. What module do you recommend?
Problem ManagementServiceNow ModulesOverview ModuleReporting - Question #175Problem Management
A new problem manager wants to know how in create reports for monitoring problem management activities. What do you recommend they do before creating new reports?
Problem Management ReportingServiceNow ReportingExisting ReportsPlatform Navigation - Question #176Problem Management
Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.
Problem record lifecycleState transitionResolution verificationITIL best practices - Question #177Problem Management
In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle. When you click the Re-Analyze button, what state Is set...
Problem record lifecycleProblem statesRe-Analyze buttonProblem workflow - Question #178Problem Management
The key stakeholder for your ITSM implementation wants to have SLAs on every Task record. What advice do you give regarding SLAs on Problem records?
SLAProblem ManagementITSM Best PracticesRoot Cause Analysis - Question #179Problem Management
What are two effective measures of performance for the Problem Management process? Choose 2 answers
Problem ManagementKPIsPerformance Measurement - Question #180Change Management
Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes. W...
Change Management modelsExternal change integrationChange RegistrationCMDB updates - Question #181Change Management
Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?
Change ManagementApprovalsFlow DesignerNormal Change - Question #182Change Management
What is the trigger for the Change - Normal - Assess Flow?
Change Management WorkflowWorkflow TriggerNormal Change ModelAssess State