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CIS-ITSM · Question #155
What are some good practices for guiding your customers' use of Notifications? Choose 3 answers
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Incident Management
Question
What are some good practices for guiding your customers' use of Notifications? Choose 3 answers
Options
- AWhen possible, maximize the quality or email updates to customers
- BUse incident itil role template as the master template to build all other ITSM templates
- CGet input from Marketing department, regarding format of customer/caller facing notifications
- DMake sure Notification requirements and test plans are in the project scope from the start
- EUse templates to ensure consistency and ease of configuration
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Topics
#Notifications#Customer Communication#Best Practices#ITSM Implementation