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CIS-ITSM · Question #155
CIS-ITSM Question #155: Real Exam Question with Answer & Explanation
The correct answer is B: Use incident itil role template as the master template to build all other ITSM templates. See the full explanation below for the reasoning.
Incident Management
Question
What are some good practices for guiding your customers' use of Notifications? Choose 3 answers
Options
- AWhen possible, maximize the quality or email updates to customers
- BUse incident itil role template as the master template to build all other ITSM templates
- CGet input from Marketing department, regarding format of customer/caller facing notifications
- DMake sure Notification requirements and test plans are in the project scope from the start
- EUse templates to ensure consistency and ease of configuration
Topics
#Notifications#Customer Communication#Best Practices#ITSM Implementation
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