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CIS-ITSM · Question #65
CIS-ITSM Question #65: Real Exam Question with Answer & Explanation
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Incident Management
Question
By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?
Options
- AIncident SLA clock is un-paused
- BIncident record is updated, per the action's script
- CAuto-reply sent to sender, recommending they use Portal chat
- DIncident record is re-set to state = attention required
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Topics
#Inbound Email Actions#Email Watermarks#Incident Updates#Email Integration