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ServiceNowCertification

CIS-ITSM

ServiceNow Certified Implementation Specialist - IT Service Management

Master the ServiceNow Certified Implementation Specialist - IT Service Management exam with 150+ questions, expert-verified explanations, and detailed answer keys. Perfect for professionals advancing in the ServiceNow ecosystem.

4.8(80 ratings)

150+ questionsExpert Explanations Included10 Sample Questions

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VendorServiceNow

Sample Questions10 questions

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Topics, exam shape, and sample questions

Exam Domains & Topics

182 questions across 10 domains

Service Catalog And Request Management25% · 46 Qs

Change Management20% · 37 Qs

Incident Management19% · 35 Qs

Problem Management14% · 25 Qs

Service Portfolio Management7% · 12 Qs

Configuration Management Database5% · 10 Qs

Change And Release Management4% · 8 Qs

Knowledge Management4% · 7 Qs

Discovery And Cmdb1% · 1 Qs

Service Request Management1% · 1 Qs

What learners say

Feedback from people who studied CIS-ITSM on NerdExam.

Not every question is perfectly worded, but the coverage of problem management and CMDB relationships is solid. Helped me pass.

ashley.kIT manager

Coming from an ITIL background without much hands-on ServiceNow time, the implementation-specific questions here filled the gaps I didn't know I had.

kwame.ghCareer switcher

I used ServiceNow daily for years but still underestimated the CIS-ITSM. The exam goes deep on change management workflows, catalog items, and SLA configurations. Running through practice sets here gave me the confidence to finally attempt it.

salim_omServiceNow developer

The service catalog and SLA topics were my weak spots going in. Practicing here helped me nail those areas before the real exam.

carter_nITSM consultant

As a mid-career IT professional, I found the request fulfillment and service portal questions more nuanced than expected. Good practice set for closing those gaps.

saadiq_pkSystems analyst

Incident workflows made sense after drilling these. Cleared it.

suresh_inHelp desk technician

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182 total questions available10 exam domainsExpert-verified explanations

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