CIS-ITSM Real Exam Questions
ServiceNow Certified Implementation Specialist - IT Service Management. Everything you need to prepare, practice, and pass.
182
Questions
10
Exam Domains
Included
Explanations
Ready to practice?
182+ questions with detailed explanations
Start NowFrom $49.99 USD · refund policy applies
Browse all 182 CIS-ITSM questions
Certification Overview
This exam tests your ability to implement end-to-end ITSM processes in ServiceNow, from request intake through Service Catalog and Catalog Builder, to change and release management workflows. You'll be evaluated on configuring core ITSM modules (Incident, Problem, Change, Request), designing CMDB architecture for discovery and asset management, building automation with Flow Designer, and establishing proper access control and reporting structures.
What This Certification Proves
This certification validates your ability to design, configure, and implement IT Service Management solutions within the ServiceNow platform. It demonstrates proficiency across core ITSM modules including Incident, Change, Problem, and Service Request Management, making you qualified to lead or contribute to ServiceNow ITSM deployments in enterprise environments.
Who Should Take This Exam
ServiceNow implementation consultants, system administrators transitioning to ITSM specialization, and IT professionals with 1-2 years of ITSM experience who want to formalize ServiceNow platform expertise. Ideal for those working on ITSM implementations or supporting multi-module ITSM environments.
Topic Breakdown
10 domains covering 182 questions
| Domain | Questions | Weight |
|---|---|---|
| Service Catalog And Request Management | 46 | 25% |
| Change Management | 37 | 20% |
| Incident Management | 35 | 19% |
| Problem Management | 25 | 14% |
| Service Portfolio Management | 12 | 7% |
| Configuration Management Database | 10 | 5% |
| Change And Release Management | 8 | 4% |
| Knowledge Management | 7 | 4% |
| Discovery And Cmdb | 1 | 1% |
| Service Request Management | 1 | 1% |
Study Plans
Choose a study plan that matches your schedule and experience level
30 Days
Intensive Sprint
Week 1-2
- Master fundamentals: Service Catalog And Request Management
- Read ServiceNow official documentation
- Complete 7 questions daily
Week 3
- Deep dive: Change Management
- Review weak areas from results
- Take 2 full-length exams
Week 4
- Review all flagged questions
- Timed exams to build stamina
- Final revision of key concepts
60 Days
Balanced Approach
Week 1-2
- Survey all exam domains
- Set up study environment
- Begin with foundational topics
Week 3-4
- Focus: Service Catalog And Request Management
- Focus: Change Management
- 4 questions daily
Week 5-6
- Focus: Incident Management
- Hands-on labs if applicable
- Review explanations for wrong answers
Week 7-8
- Complete all 182 questions
- Identify and eliminate weak areas
- Take 3 full-length timed tests
90 Days
Comprehensive Study
Month 1
- Learn all exam domains at a comfortable pace
- Build strong foundational knowledge
- 3 questions daily
Month 2
- Deep dive into each domain
- Hands-on practice and labs
- Take weekly timed exams
Month 3
- Work through all 182 questions
- Identify and eliminate weak areas
- Take 3 full-length timed exams
CIS-ITSM-Specific Tips
- Prioritize the core process domains (Incident, Change, Problem Management, Service Catalog) as these appear most heavily weighted and are interconnected
- Focus deeply on CMDB and Discovery concepts—configuration management underpins all other ITSM modules and is critical for implementations
- Master Flow Designer and Catalog Builder hands-on, not just theoretically; these are ServiceNow-specific tools heavily tested and used in real implementations
- Study Change Models and Release Management together as they're tightly integrated in ServiceNow workflows; understand approval chains and CAB processes
- Get practical with Access Control and ServiceNow Roles—implementation success depends on proper security and role design
- Use the 182 available practice questions strategically: take diagnostic exams first to identify weak domains, then focus study on those areas
- Build a lab instance and practice configuring a complete ITSM scenario (request to fulfillment to incident resolution) to understand module dependencies
Relevant Career Roles
Sample Questions
Try 5 free questions from the CIS-ITSM question bank
On an incident record, where are the fields that appear on the caller lookup select box defined?
Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?
Which field from the configuration item will automatically populate in the Assignment group field of a problem record?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms. What do you recommend to your customer?
Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee. What feature would you use to meet this requirement?
Related Certifications
Other ServiceNow certifications you might be interested in
CIS-ITSM FAQ
Ready to pass CIS-ITSM?
Join thousands of professionals who passed their certification exam with NerdExam.
Get CIS-ITSM Exam Questions