Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)

When Category and Subcategory are large flat choice lists without contextual filtering, users are presented with too many options simultaneously, increasing cognitive load and the likelihood of selecting incorrect values, leading to mis-categorization.

Simple choice list values carry no additional metadata such as assignment group, priority hints, or SLA triggers, meaning the selection alone cannot automatically drive routing, escalation, or other process logic without additional scripting.

Implementing a choice list for Category and Subcategory is straightforward in ServiceNow and is not considered technically difficult to implement.

Category and Subcategory fields with choice lists are part of the baseline ServiceNow Incident Management configuration and are standard out-of-the-box functionality.