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CIS-ITSM · Question #61
CIS-ITSM Question #61: Real Exam Question with Answer & Explanation
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Incident Management
Question
Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)
Options
- AToo many options may confuse users and increase mis-categorization
- BChoices have no additional metadata to drive process
- CIt is difficult to implement
- DIt is not part of the baseline instance
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Topics
#Incident Categorization#User Experience#ITSM Best Practices#Process Efficiency