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CIS-ITSM · Question #60

In Change Management, what does a Model State contain? (Choose two.)

The correct answer is A. Model State transitions conditions D. Model State transitions. A Change Management Model State contains the defined state transitions and the conditions that govern when those transitions are permitted.

Change Management

Question

In Change Management, what does a Model State contain? (Choose two.)

Options

  • AModel State transitions conditions
  • BModel State properties
  • CModel State transition policies
  • DModel State transitions

How the community answered

(27 responses)
  • A
    93% (25)
  • B
    4% (1)
  • C
    4% (1)

Why each option

A Change Management Model State contains the defined state transitions and the conditions that govern when those transitions are permitted.

AModel State transitions conditionsCorrect

Model State transition conditions are the rules or criteria that must be satisfied before a transition from one state to another is allowed, and these are defined within the Model State configuration.

BModel State properties

Model State properties such as the state name or label are attributes of the state record itself but are not described as a distinct named component called 'Model State properties' within the Change Model State structure.

CModel State transition policies

Change Approval Policies are separate objects linked to a Change Model or flow to handle approval logic; they are not a component contained inside an individual Model State.

DModel State transitionsCorrect

Model State transitions define which target states are reachable from the current state, forming the directed edges of the state machine, and are a core component stored within each Model State.

Concept tested: ServiceNow Change Management Model State components

Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management/concept/change-models.html

Topics

#Change Management#Model States#State Transitions#Workflow Configuration

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