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CIS-ITSM · Question #2

On a Normal Change Model what are some examples of the Model Stale Transitions that are defined for the Authorize state?

The correct answer is C. Authorize to Canceled, Authorize to New, Authorize to Scheduled. Stale transitions define where a state can go when a record is 'stuck' or needs to be moved backward or sideways in the process - not forward along the happy path. For the Authorize state on the Normal Change Model, the baseline stale transitions are: Authorize to Canceled…

Change Management

Question

On a Normal Change Model what are some examples of the Model Stale Transitions that are defined for the Authorize state?

Options

  • AAuthorize to Draft. Authorize to Assess. Authorize to Review
  • BAuthorize to Implement, Authorize to Assess, Authorize *o Review
  • CAuthorize to Canceled, Authorize to New, Authorize to Scheduled
  • DAuthorize to Scheduled Authorize to Closed, Authorize to New

How the community answered

(41 responses)
  • A
    2% (1)
  • B
    7% (3)
  • C
    88% (36)
  • D
    2% (1)

Explanation

Stale transitions define where a state can go when a record is 'stuck' or needs to be moved backward or sideways in the process - not forward along the happy path. For the Authorize state on the Normal Change Model, the baseline stale transitions are: Authorize to Canceled (abandoning the change), Authorize to New (sending it back to the start), and Authorize to Scheduled (skipping ahead under specific conditions). Options A and B describe forward/normal transitions, not stale ones. Option D mixes valid and invalid transitions.

Topics

#Change Management#Workflow States#State Transitions#Stale Transitions

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