Conflict detection in change management can identify conflicts from which of the following reasons?

The correct answer is A. The change schedule is during blackout periods B. The CI is not in the maintenance window C. Existing scheduled changes to the CI. ServiceNow Change Management conflict detection flags three types of conflicts: (A) the change is scheduled during a defined blackout period, which prohibits changes; (B) the affected CI is not within an approved maintenance window for the scheduled time; and (C) another change i

Change Management

Question

Options

AThe change schedule is during blackout periods
BThe CI is not in the maintenance window
CExisting scheduled changes to the CI
DThe change scheduled is outside of business hours
EThe changes schedule does not give appropriate lead time

How the community answered

(21 responses)

A
86% (18)
D
10% (2)
E
5% (1)

Explanation

ServiceNow Change Management conflict detection flags three types of conflicts: (A) the change is scheduled during a defined blackout period, which prohibits changes; (B) the affected CI is not within an approved maintenance window for the scheduled time; and (C) another change is already scheduled for the same CI during an overlapping time, indicating a resource or risk conflict. Options D (outside business hours) and E (insufficient lead time) are not standard conflict detection triggers in ServiceNow - business hours restrictions and lead time validation are separate configuration concerns.

Topics

#Conflict detection#Change scheduling#Blackout periods#Maintenance windows

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