CIS-ITSM · Question #111
On the "Create New" change landing page in Service Operations Workspace, what class label is displayed for the Emergency change model?
The correct answer is C. Break/fix. In ServiceNow's Service Operations Workspace, the 'Create New' change landing page displays change model tiles with human-friendly class labels rather than the internal model names. The Emergency change model is displayed with the label 'Break/fix', which communicates its…
Question
On the "Create New" change landing page in Service Operations Workspace, what class label is displayed for the Emergency change model?
Options
- AUnauthorized
- BDefault
- CBreak/fix
- DOut-of-the-box
How the community answered
(26 responses)- A4% (1)
- C92% (24)
- D4% (1)
Explanation
In ServiceNow's Service Operations Workspace, the 'Create New' change landing page displays change model tiles with human-friendly class labels rather than the internal model names. The Emergency change model is displayed with the label 'Break/fix', which communicates its purpose - it is used for urgent, unplanned changes needed to fix a broken or degraded service as quickly as possible. The other labels such as 'Standard', 'Normal', or 'Default' correspond to different change model types. This label is configurable but 'Break/fix' is the out-of-the-box display label for Emergency in the workspace UI.
Topics
Community Discussion
No community discussion yet for this question.