CIS-ITSM · Question #8
What are key relationships between Change and Problem records? Choose 2 answers
The correct answer is C. A Change can cause a Problem D. Problem can be solved by a Change. The two correct relationships are: C - a Change can cause a Problem (a poorly implemented change may introduce new incidents, triggering a problem investigation); and D - a Problem can be solved by a Change (the resolution to a known error is typically implemented through a…
Question
What are key relationships between Change and Problem records? Choose 2 answers
Options
- AA Problem must be associated with a Change, before it can be closed
- BChanges which cause incidents should have an associated Problem
- CA Change can cause a Problem
- DProblem can be solved by a Change
How the community answered
(41 responses)- A10% (4)
- B5% (2)
- C85% (35)
Explanation
The two correct relationships are: C - a Change can cause a Problem (a poorly implemented change may introduce new incidents, triggering a problem investigation); and D - a Problem can be solved by a Change (the resolution to a known error is typically implemented through a formal Change record). Option A is incorrect because a Problem does not need a Change association to be closed - it can be closed with a workaround or root cause documentation. Option B is misleading: incidents caused by changes may trigger problems, but the relationship goes Change → Incident → Problem, not Change → Problem directly.
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