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ServiceNow

CIS-ITSM · Question #75

Prior to Quebec, when you click Change > Create New, which page is displayed?

The correct answer is E. Change Interceptor. Prior to the Quebec release, clicking Change > Create New displayed the Change Interceptor, which prompted users to choose the type of change before proceeding.

Change Management

Question

Prior to Quebec, when you click Change > Create New, which page is displayed?

Options

  • AChange Landing Page
  • BChange Form
  • CChange Catalog
  • DChange Wizard
  • EChange Interceptor

How the community answered

(28 responses)
  • A
    4% (1)
  • C
    4% (1)
  • E
    93% (26)

Why each option

Prior to the Quebec release, clicking Change > Create New displayed the Change Interceptor, which prompted users to choose the type of change before proceeding.

AChange Landing Page

The Change Landing Page is a Quebec-era feature that replaced the Change Interceptor; it did not exist in releases prior to Quebec.

BChange Form

The Change Form is displayed after the change type has already been selected, not as the initial screen when clicking Create New.

CChange Catalog

The Change Catalog shows available catalog items but is not the default page displayed when clicking Change > Create New.

DChange Wizard

Change Wizard is not a standard ServiceNow term for any page or flow in the pre-Quebec Change Management navigation path.

EChange InterceptorCorrect

The Change Interceptor was a pre-Quebec mechanism that intercepted the 'Create New' navigation and presented the user with options to select a change type - Normal, Standard, or Emergency - routing them to the appropriate form or catalog item based on their selection.

Concept tested: ServiceNow pre-Quebec Change Management navigation and interceptor

Source: https://docs.servicenow.com/bundle/quebec-it-service-management/page/product/change-management/concept/change-interceptor.html

Topics

#Change Management#ServiceNow UI#Interceptor#Release Specific Features

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