CIS-ITSM · Question #74
In what table are Change records stored?
The correct answer is C. Change Request [change_request]. Change Request records in ServiceNow are stored in the table with the label 'Change Request' and the internal name 'change_request'.
Question
In what table are Change records stored?
Options
- AChange [change_task]
- BChange Request [rfc]
- CChange Request [change_request]
- DChange [change]
- EChange [task_change]
How the community answered
(43 responses)- B2% (1)
- C88% (38)
- D2% (1)
- E7% (3)
Why each option
Change Request records in ServiceNow are stored in the table with the label 'Change Request' and the internal name 'change_request'.
The [change_task] table stores individual Change Tasks, which are subtasks created within a Change Request, not the Change Request itself.
RFC (Request for Change) is a conceptual term for a change request, but [rfc] is not a valid internal table name in ServiceNow.
The Change Request table [change_request] is the standard ITSM table that extends the task table and stores all change records. Its label is 'Change Request' and its internal name is 'change_request', which is used in scripts, URL navigation, and integrations.
[change] is not a valid ServiceNow table name; the correct internal name is change_request.
[task_change] is not a valid ServiceNow table name and does not exist in the platform.
Concept tested: ServiceNow Change Management table naming and structure
Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management/reference/change-tables.html
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