CIS-ITSM · Question #73
CIS-ITSM Question #73: Real Exam Question with Answer & Explanation
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Question
Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that: The Network Support group record has the Group types: Incident and Change The Network CAB group record has the Group type: Change What could you do on the incident form, for the Assignment Group field, to resolve this issue?
Options
- AAdd a UI action to hide the Network CAB group from the list
- BAdd a UI action to provide an error message if the Network CAB group is selected
- CAdd Dictionary Override to specify the Incident group Reference Qualifier
- DModify the choice list to include only the appropriate group types
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