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CIS-ITSM · Question #66
CIS-ITSM Question #66: Real Exam Question with Answer & Explanation
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Incident Management
Question
Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)
Options
- AModify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date
- BUpdate the incident_close UI action script
- CFrom the Incident Properties application, set Enable auto closure of incidents based on Resolution
- DModify the Incident Lifecycle flow to expire after 7 days
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Topics
#Incident Auto-closure#Flow Designer#Process Automation#Incident Workflow