Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include: - Default - Major incidents - Self…

Form Layouts is not the official ServiceNow term for these configurations; the platform uses 'Views' to describe persona-specific form arrangements.

Workspaces are the configurable agent interfaces (like CSM Workspace or ITSM Workspace) that host multiple tools and lists; they are not the name for the individual form UI layouts within those workspaces.

Forms refers to the general concept of a record's data entry interface, not the specific named configurations that define different arrangements for different personas.

Form Designs is not a standard ServiceNow platform term for persona-based form configurations.

Views in ServiceNow define which fields appear on a form, in what order, and how the form is structured for a given persona or context. The platform supports multiple named views per table (e.g., Default, Major Incident, Self Service, Mobile), allowing administrators to tailor the incident form experience to different roles and interfaces without changing the underlying data model.