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CIS-ITSM · Question #51

Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?

The correct answer is A. Change - Emergency - Review. The 'Change - Emergency - Review' baseline flow in ServiceNow automatically generates a Change Task for Post Implementation Review (PIR) as part of the emergency change closure process.

Change Management

Question

Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?

Options

  • AChange - Emergency - Review
  • BChange - Emergency - Authorize
  • CChange - P1 - Review
  • DChange - Major Incident - Authorize
  • EChange - Emergency - PIR PIRQUESTION NO:

How the community answered

(48 responses)
  • A
    90% (43)
  • B
    2% (1)
  • C
    2% (1)
  • E
    6% (3)

Why each option

The 'Change - Emergency - Review' baseline flow in ServiceNow automatically generates a Change Task for Post Implementation Review (PIR) as part of the emergency change closure process.

AChange - Emergency - ReviewCorrect

The Change - Emergency - Review flow is triggered during the review stage of an emergency change and is specifically designed to create a Post Implementation Review task. PIR is a required step for emergency changes to assess whether the change achieved its goals and to capture lessons learned, and this flow automates that task generation.

BChange - Emergency - Authorize

Change - Emergency - Authorize handles the approval/authorization stage of an emergency change; it does not generate PIR tasks.

CChange - P1 - Review

Change - P1 - Review is not a standard baseline flow name in the ServiceNow Change Management application.

DChange - Major Incident - Authorize

Change - Major Incident - Authorize is not a standard baseline Change flow; Major Incident handling is separate from Change flow naming conventions.

EChange - Emergency - PIR PIRQUESTION NO:

The option text appears malformed and is not a valid baseline flow name in ServiceNow.

Concept tested: Emergency Change Post Implementation Review flow automation

Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management/concept/change-flows.html

Topics

#Change Management#Post Implementation Review#Change Workflow#Emergency Change

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