CIS-ITSM · Question #51
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?
The correct answer is A. Change - Emergency - Review. The 'Change - Emergency - Review' baseline flow in ServiceNow automatically generates a Change Task for Post Implementation Review (PIR) as part of the emergency change closure process.
Question
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?
Options
- AChange - Emergency - Review
- BChange - Emergency - Authorize
- CChange - P1 - Review
- DChange - Major Incident - Authorize
- EChange - Emergency - PIR PIRQUESTION NO:
How the community answered
(48 responses)- A90% (43)
- B2% (1)
- C2% (1)
- E6% (3)
Why each option
The 'Change - Emergency - Review' baseline flow in ServiceNow automatically generates a Change Task for Post Implementation Review (PIR) as part of the emergency change closure process.
The Change - Emergency - Review flow is triggered during the review stage of an emergency change and is specifically designed to create a Post Implementation Review task. PIR is a required step for emergency changes to assess whether the change achieved its goals and to capture lessons learned, and this flow automates that task generation.
Change - Emergency - Authorize handles the approval/authorization stage of an emergency change; it does not generate PIR tasks.
Change - P1 - Review is not a standard baseline flow name in the ServiceNow Change Management application.
Change - Major Incident - Authorize is not a standard baseline Change flow; Major Incident handling is separate from Change flow naming conventions.
The option text appears malformed and is not a valid baseline flow name in ServiceNow.
Concept tested: Emergency Change Post Implementation Review flow automation
Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management/concept/change-flows.html
Topics
Community Discussion
No community discussion yet for this question.