CIS-ITSM · Question #142
Where can a change manager define the conditions that must be met before a change request can move from one state to another?
The correct answer is A. Model State Transition Conditions. In ServiceNow Change Management, Model State Transition Conditions are configured at the change model level and allow a change manager to define specific criteria (conditions) that must be satisfied before a change request is permitted to advance from one state to the next…
Question
Where can a change manager define the conditions that must be met before a change request can move from one state to another?
Options
- AModel State Transition Conditions
- BDictionary Overrides
- CState choices
- DState conditions
How the community answered
(54 responses)- A87% (47)
- B7% (4)
- C2% (1)
- D4% (2)
Explanation
In ServiceNow Change Management, Model State Transition Conditions are configured at the change model level and allow a change manager to define specific criteria (conditions) that must be satisfied before a change request is permitted to advance from one state to the next. This provides model-specific guardrails on state flow. Dictionary Overrides affect field behavior across tables, State choices define the available state values, and State conditions are a distractor - they are not the designated mechanism for enforcing pre-transition requirements.
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