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CIS-ITSM · Question #49
CIS-ITSM Question #49: Real Exam Question with Answer & Explanation
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Incident Management
Question
When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)
Options
- AIf selected CI does not have an Owner group, write the Support group from the Service Offering to
- BIf selected CI has a Support group, write that group to the Assignment group field
- CIf selected CI has an Owner group, write that group to the Assignment group field
- DIf selected CI does not have a Support group, write the Support group from the Service Offering to
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Topics
#Assignment Group Population#Business Rules#Configuration Items (CI)#Service Offerings