CIS-ITSM · Question #49
When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)
The correct answer is B. If selected CI has a Support group, write that group to the Assignment group field D. If selected CI does not have a Support group, write the Support group from the Service Offering to. Automatically populate the Assignment group field based on the support group available for the respective CI. If the CI does not have a support group, then the field gets populated with the support group available for the service offering.
Question
When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)
Options
- AIf selected CI does not have an Owner group, write the Support group from the Service Offering to
- BIf selected CI has a Support group, write that group to the Assignment group field
- CIf selected CI has an Owner group, write that group to the Assignment group field
- DIf selected CI does not have a Support group, write the Support group from the Service Offering to
How the community answered
(29 responses)- A7% (2)
- B90% (26)
- C3% (1)
Explanation
Automatically populate the Assignment group field based on the support group available for the respective CI. If the CI does not have a support group, then the field gets populated with the support group available for the service offering.
Topics
Community Discussion
No community discussion yet for this question.