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CIS-ITSM · Question #48

On the Release record, what are the available options on the Release phase list?

The correct answer is D. Requirement Gathering, Design, Development, Build, Deployment, QA, User Acceptance. The Release phase list on the Release record in ServiceNow follows a standard SDLC sequence of Requirement Gathering, Design, Development, Build, Deployment, QA, and User Acceptance.

Change and Release Management

Question

On the Release record, what are the available options on the Release phase list?

Options

  • ARequirement Gathering, Design, Build, Roll-out, Unit Testing, User Acceptance, Pilot
  • BScoping, Design, Develop, Deployment, Unit Testing, Integration, Pilot
  • CAnalyze, Design, Development, Build, Roll-out, QA, User Acceptance
  • DRequirement Gathering, Design, Development, Build, Deployment, QA, User Acceptance

How the community answered

(48 responses)
  • A
    2% (1)
  • B
    6% (3)
  • C
    2% (1)
  • D
    90% (43)

Why each option

The Release phase list on the Release record in ServiceNow follows a standard SDLC sequence of Requirement Gathering, Design, Development, Build, Deployment, QA, and User Acceptance.

ARequirement Gathering, Design, Build, Roll-out, Unit Testing, User Acceptance, Pilot

This option includes 'Roll-out' and 'Unit Testing' and 'Pilot' which do not match the baseline phase list; 'Pilot' is not a standard Release phase in ServiceNow.

BScoping, Design, Develop, Deployment, Unit Testing, Integration, Pilot

This option includes non-standard phase names such as 'Scoping' and 'Integration' that are not part of the baseline ServiceNow Release phase list.

CAnalyze, Design, Development, Build, Roll-out, QA, User Acceptance

This option uses 'Analyze' as an opening phase and omits 'Requirement Gathering', which does not match the baseline ServiceNow Release record configuration.

DRequirement Gathering, Design, Development, Build, Deployment, QA, User AcceptanceCorrect

The baseline Release Management application in ServiceNow provides a predefined phase list that maps to a standard software/release delivery lifecycle: Requirement Gathering, Design, Development, Build, Deployment, QA, and User Acceptance. These phases allow release managers to track progress through the full delivery pipeline from initial scoping through validated rollout.

Concept tested: Release Management phase list in ServiceNow

Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/release-management/concept/c_ReleaseManagement.html

Topics

#Release Management#Release phases#ServiceNow configuration

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