What are key relationships between Change and Release Management? Choose 3 answers

The correct answer is C. Release management application is required, to use the Change management application D. Change management provides governance which includes Release management E. Change includes planning and approvals, Release includes building resting and execution of. Three correct relationships are: C - the Release Management application is a prerequisite/dependency for using the Change Management application in ServiceNow (they are tightly coupled); D - Change Management provides the governance layer (approvals, CAB, risk assessment) that…

Change and Release Management

Question

Options

AA Change can contain one or more Releases
BA Release can contain one or more Changes
CRelease management application is required, to use the Change management application
DChange management provides governance which includes Release management
EChange includes planning and approvals, Release includes building resting and execution of

How the community answered

(27 responses)

A
11% (3)
B
7% (2)
C
81% (22)

Explanation

Three correct relationships are: C - the Release Management application is a prerequisite/dependency for using the Change Management application in ServiceNow (they are tightly coupled); D - Change Management provides the governance layer (approvals, CAB, risk assessment) that encompasses and governs Release Management activities; E - Change Management focuses on planning and approvals, while Release Management focuses on the building, testing, and actual execution/deployment of changes. Options A and B reverse the containment relationship - Releases typically group Changes, not the other way around in ServiceNow's model.

Topics

#Change Management#Release Management#ITSM Process Integration#ServiceNow Platform

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