Users with which role can Communicate a workaround or fix? (Choose two.)

The correct answer is B. problem_coordinator D. problem_admin. In ServiceNow Problem Management, communicating a workaround or fix is a specific action tied to problem resolution workflow. The roles authorized to perform this action are problem_coordinator (B) and problem_admin (D), as these roles are responsible for overseeing and…

Problem Management

Question

Options

Aitil_admin
Bproblem_coordinator
Cproblem_task_analyst
Dproblem_admin

How the community answered

(31 responses)

A
3% (1)
B
94% (29)
C
3% (1)

Explanation

In ServiceNow Problem Management, communicating a workaround or fix is a specific action tied to problem resolution workflow. The roles authorized to perform this action are problem_coordinator (B) and problem_admin (D), as these roles are responsible for overseeing and managing the problem lifecycle, including communicating outcomes to stakeholders. The problem_task_analyst (C) role is scoped to working on problem tasks and does not have this broader communication privilege. The itil_admin (A) role is a general ITSM administration role and is not specifically granted this problem management action. The correct answers are B and D.

Topics

#ServiceNow Roles#Problem Management Roles#Communication#Workarounds

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