As of Quebec. Problem task records will move automatically from one state, to another state, provided the required fields are filled. What are those states?

Question

Options

• AWork in Progress lo Closed
• BAssess to Work in Progress
• CDraft to Assess
• DOn Hold to Work in Progress
• ENew to Assess

• A
  5% (1)
• B
  5% (1)
• C
  91% (20)

Explanation

In ServiceNow Problem Management (as of the Quebec release), the only automatic state transition that occurs when required fields are completed is from 'Draft' to 'Assess'. This is by design - the system enforces that a problem record must have its mandatory fields populated before it can advance to the Assess state, at which point the transition happens automatically. Other state transitions (e.g., Assess to Work in Progress, On Hold to Work in Progress) require manual intervention by the problem manager. This automation helps ensure data quality at the earliest stage of the problem lifecycle.

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