ServiceNow
CIS-ITSM · Question #78
Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot. How do you explain this?
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Problem Management
Question
Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot. How do you explain this?
Options
- AThe technical resources working on the problem investigation are focused on the technical details,
- BThe problem coordinator is responsible for approving or rejecting the proposed message
- CThe message will be automatically displayed on the Portal
- DThe problem coordinator is the only role with the ability to recall a message
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Topics
#Problem Management Roles#Role Responsibilities#Problem Communication#ServiceNow Roles