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CIS-ITSM · Question #78
CIS-ITSM Question #78: Real Exam Question with Answer & Explanation
The correct answer is A: The technical resources working on the problem investigation are focused on the technical details,. See the full explanation below for the reasoning.
Problem Management
Question
Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot. How do you explain this?
Options
- AThe technical resources working on the problem investigation are focused on the technical details,
- BThe problem coordinator is responsible for approving or rejecting the proposed message
- CThe message will be automatically displayed on the Portal
- DThe problem coordinator is the only role with the ability to recall a message
Topics
#Problem Management Roles#Role Responsibilities#Problem Communication#ServiceNow Roles
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