Problem management provides what benefits for Incident management? Choose 2 answers

Incident managers do not authorize problem investigations - problem investigations are initiated and managed by the Problem Management process, independent of incident manager approval.

When a Problem Investigation results in a root cause fix and that fix is implemented, the underlying issue causing related incidents is eliminated, reducing future incident volume. Published workarounds (C) from active problems provide service desk agents with immediate resolution steps for recurring incidents, speeding up mean time to resolve without waiting for a permanent solution.

Problem investigations are not automatically triggered in the baseline when multiple users report the same incident - this requires manual identification or a configured automation rule.