A problem record is the Parent to what record?

The correct answer is C. Problem Task. In ServiceNow Problem Management, a Problem record is the parent to one or more Problem Task records. Problem Tasks are used to track the specific investigative and corrective work items performed during problem resolution (e.g., root cause analysis tasks, fix implementation…

Problem Management

Question

Options

AWorkaround
BRelated Incidents
CProblem Task
DKnown Error
EMajor Incident

How the community answered

(35 responses)

B
3% (1)
C
89% (31)
D
3% (1)
E
6% (2)

Explanation

In ServiceNow Problem Management, a Problem record is the parent to one or more Problem Task records. Problem Tasks are used to track the specific investigative and corrective work items performed during problem resolution (e.g., root cause analysis tasks, fix implementation tasks). They have a direct parent-child relationship with the Problem record. While a Problem record has associations to Related Incidents (linked, not child records), Known Errors (a separate state/record, not a child), and Workarounds (a field/article, not a child table record), only Problem Tasks have a formal parent-child table relationship where the Problem is the parent.

Topics

#Problem record#Problem task#Record relationships#ITSM processes

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