Which role has the ability to configure and manage incident Management properties?

The correct answer is A. incident_admin. In ServiceNow, the 'incident_admin' role is specifically designed for configuring and managing Incident Management administrative properties, such as incident categories, priorities, states, and module settings. While 'itil' allows users to work incidents and 'itil_admin' provide

Incident Management

Question

Options

Aincident_admin
Bincident_manager
Citil
Ditil_admin

How the community answered

(59 responses)

A
88% (52)
B
7% (4)
C
2% (1)
D
3% (2)

Explanation

In ServiceNow, the 'incident_admin' role is specifically designed for configuring and managing Incident Management administrative properties, such as incident categories, priorities, states, and module settings. While 'itil' allows users to work incidents and 'itil_admin' provides broader ITSM admin rights, the targeted admin configuration of Incident Management properties belongs to 'incident_admin'. There is no standard ServiceNow role called 'incident_manager'.

Topics

#ServiceNow Roles#Incident Management Configuration#Permissions#Admin Roles

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