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CIS-ITSM · Question #178
CIS-ITSM Question #178: Real Exam Question with Answer & Explanation
The correct answer is B: SLAs are be counterproductive to problem management, as the key objective is to permanently fix. See the full explanation below for the reasoning.
Problem Management
Question
The key stakeholder for your ITSM implementation wants to have SLAs on every Task record. What advice do you give regarding SLAs on Problem records?
Options
- ASLAs re recommended in the ITIL framework for problem management
- BSLAs are be counterproductive to problem management, as the key objective is to permanently fix
- CSLAs are available for problem management, but require custom code
- DSLAs are essential to problem management, as support specialists need to quickly identify root
Topics
#SLA#Problem Management#ITSM Best Practices#Root Cause Analysis
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