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CIS-ITSM · Question #38
CIS-ITSM Question #38: Real Exam Question with Answer & Explanation
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Problem Management
Question
Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency. Which module should you use to locate and update the Priority Problem Lookup record?
Options
- APriority Matrix
- BChoice Lists
- CData Lookup Definitions
- DPriority Rule Definitions
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Topics
#Problem Management#Priority Calculation#Data Lookups#ServiceNow Configuration