A new problem manager wants to know how in create reports for monitoring problem management activities. What do you recommend they do before creating new reports?

The correct answer is E. Go to Reports > View/Run > All. then search for Problem reports. Best practice before building any new report is to check whether one already exists. ServiceNow ships with many out-of-the-box Problem Management reports accessible via Reports > View/Run > All. By searching for existing Problem reports first, the manager avoids duplicating work

Problem Management

Question

Options

ASubmit a request for the sn_report_creator role
BSubmit a New Report Request via the service catalog
CTake the Performance Analytics fundamentals course
DTurn on data collection jobs
EGo to Reports > View/Run > All. then search for Problem reports

How the community answered

(25 responses)

A
4% (1)
B
4% (1)
E
92% (23)

Explanation

Best practice before building any new report is to check whether one already exists. ServiceNow ships with many out-of-the-box Problem Management reports accessible via Reports > View/Run > All. By searching for existing Problem reports first, the manager avoids duplicating work and can simply clone and modify an existing report if it is close to what they need. Requesting a new role, submitting a catalog request, or taking a course are unnecessary prerequisites for accessing standard reporting. Turning on data collection jobs is relevant to Performance Analytics, not standard reports.

Topics

#Problem Management Reporting#ServiceNow Reporting#Existing Reports#Platform Navigation

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