CIS-ITSM · Question #174
A new problem manager wants a high level view of the activities in problem management. What module do you recommend?
The correct answer is B. Problem > Overview. The 'Problem > Overview' module in ServiceNow provides a pre-built, high-level visual summary of problem management activity - including open problems by state, priority, and age - making it the ideal starting point for a new problem manager. 'Problem > Dashboard' and 'Problem…
Question
A new problem manager wants a high level view of the activities in problem management. What module do you recommend?
Options
- AProblem > Dashboard
- BProblem > Overview
- CProblem > Process Health Dashboard
- DProblem > Homepage
- EITIL Manager > Homepage
How the community answered
(30 responses)- B93% (28)
- D3% (1)
- E3% (1)
Explanation
The 'Problem > Overview' module in ServiceNow provides a pre-built, high-level visual summary of problem management activity - including open problems by state, priority, and age - making it the ideal starting point for a new problem manager. 'Problem > Dashboard' and 'Problem > Process Health Dashboard' are not standard module names in the default Problem Management application. 'Problem > Homepage' and 'ITIL Manager > Homepage' are role-specific home pages that offer some widgets but are not the dedicated overview module designed for monitoring process health at a glance.
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