A new Problem Coordinator accidentally created several problem investigations that need to be deleted. What role is required to delete a problem record?

The correct answer is A. problem_admin. In ServiceNow Problem Management, the ability to delete Problem records is restricted to users with the 'problem_admin' role. This is intentional - deletion is a privileged, hard-to-reverse action, so it is gated behind the administrative role rather than granted to…

Problem Management

Question

Options

Aproblem_admin
Bproblem_coordinator
Cso_problem_delete
DRH_manager
Eproblem_manager

How the community answered

(59 responses)

A
90% (53)
C
5% (3)
D
2% (1)
E
3% (2)

Explanation

In ServiceNow Problem Management, the ability to delete Problem records is restricted to users with the 'problem_admin' role. This is intentional - deletion is a privileged, hard-to-reverse action, so it is gated behind the administrative role rather than granted to coordinators or managers. 'problem_coordinator' can create and manage problems but cannot delete them. 'problem_manager' oversees the process but also lacks delete rights. 'so_problem_delete' and 'RH_manager' are not standard ServiceNow Problem Management roles.

Topics

#Problem Management#ServiceNow Roles#Access Control#Record Deletion

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