Which field from the configuration item will automatically populate in the Assignment group field of a problem record?

The correct answer is B. Support group. On a Configuration Item (CI) record in ServiceNow, the 'Support group' field identifies the team responsible for supporting that asset. When a Problem record references that CI, the out-of-the-box business rule reads the CI's Support group value and populates it into the…

Problem Management

Question

Options

AChange group
BSupport group
CManaged
DApproval group

How the community answered

(40 responses)

A
5% (2)
B
90% (36)
C
3% (1)
D
3% (1)

Explanation

On a Configuration Item (CI) record in ServiceNow, the 'Support group' field identifies the team responsible for supporting that asset. When a Problem record references that CI, the out-of-the-box business rule reads the CI's Support group value and populates it into the Problem record's Assignment group field. 'Change group' is used for Change Management workflows, 'Managed by' identifies an individual or group owner, and 'Approval group' is used in approval workflows - none of these feed the Problem Assignment group by default.

Topics

#Configuration Items#Problem Management#Automatic Assignment#CMDB Integration

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