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CIS-ITSM · Question #170
CIS-ITSM Question #170: Real Exam Question with Answer & Explanation
The correct answer is A: Populate Assignment Group based on CI/SO. See the full explanation below for the reasoning.
Problem Management
Question
Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record. Which business rule already satisfies this requirement?
Options
- APopulate Assignment Group based on CI/SO
- BPopulate Assignment Group based on Cl Support Group
- CProblem Assignment Group based on CI Support Group
- DITSM Best Practice Group Assignment
Topics
#Problem Management#Business Rules#Assignment Group#CI-based Assignment
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