Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is i

sn_business_user is a general-purpose business user role not scoped to problem management and does not grant specific access to problem records or reports.

The sn_problem_read role is installed by the ITSM Roles plugin and is specifically designed to provide read-only visibility into problem records and related reports. It grants business users the ability to view problem data for products they support without allowing them to create or modify records, satisfying the requirement for secure, limited access.

sn_service_owner is a role associated with service ownership responsibilities and does not specifically grant read access to problem management records.

sn_problem_write grants write access to problem records, which exceeds the requirement of view-only access for business users.

sn_problem_business_user is not a role installed by the ITSM Roles plugin; it does not exist as a standard ServiceNow problem management role.