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CIS-ITSM · Question #168

Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?

The correct answer is D. Change Catalog. Change Catalog supports mixed environments where some change types use legacy workflows and others use newer change models, routing creation appropriately.

Change Management

Question

Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?

Options

  • AChange Landing Page
  • BChange Overview
  • CChange Interceptor
  • DChange Catalog

How the community answered

(53 responses)
  • A
    2% (1)
  • B
    6% (3)
  • C
    9% (5)
  • D
    83% (44)

Why each option

Change Catalog supports mixed environments where some change types use legacy workflows and others use newer change models, routing creation appropriately.

AChange Landing Page

Change Landing Page is a UI entry point that can redirect users but does not natively handle routing between legacy workflow-based types and new change models simultaneously.

BChange Overview

Change Overview is an informational dashboard for viewing change records and activity, not a mechanism for controlling how new changes are created.

CChange Interceptor

Change Interceptor intercepts change creation to redirect users but is primarily designed for a single redirection path rather than supporting a mixed legacy-and-modern model scenario.

DChange CatalogCorrect

Change Catalog acts as a unified entry point for change creation that can accommodate both legacy change types backed by workflows and newer change types using change models. It presents requesters with catalog-style options and routes each selection to the correct creation path, making it the right choice when an implementation has a hybrid of old and new change configurations.

Concept tested: Change Catalog supporting mixed workflow and change model environments

Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management/concept/change-management-landing-page.html

Topics

#Change Management Process#Change Models#Service Catalog Integration#Record Producers

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